As a manager, you know that persistent negativity between co-workers is a drain on the work environment. The longer it goes on the more difficult it is to address.
Here are 9 basic steps to use when managing conflict:
1. Don’t wait to get involved.
2. Pull each party aside and allow them to speak privately with you.
3. Be fair and consistent.
4. Recognize both sides of the conflict and assume that each individual has valid points.
5. Set clear expectations of behavior as you establish the path forward.
6. Identify what has to change from both individuals for success.
7. Push to find the common ground and clarify the points of actual disagreement.
8. Have those involved in the conflict agree on how a solution will be found.
9. Hold them accountable for their behavior and for following this agreement.
Addressing a conflict between others can make even experienced managers uncomfortable. If you are unsure how to approach a situation, call your Employee Assistance Program (EAP) to discuss an approach that will meet your needs.
