Are you ready for your new role of manager? Start by thinking about the people you will interact with and identify those who will have the greatest impact on you, your new role and the success of your team. The list may include a new boss, peers, colleagues, clients and members of your team.
Your initial conversation with each of these contacts is a time for sharing and listening. Getting to know people and building mutual trust will enhance your new management experience. Seek guidance from others who have made this transition before you. Listen to their advice but take responsibility for your own decisions.
What else?
1. Appear calm, even though you may feel anxious. Take some deep breaths in preparation. Exhibit an appropriate level of confidence as well as openness to learning new things.
2. “Walk the Talk.” Behave the way you expect others to behave. Communicate your expectations to avoid unpleasant surprises.
3. Know when and how to push back. People may test your limits at first, so you need to pay attention and say “no” when appropriate. Sharing your reasoning will help to create open communication and a greater level of trust.
4. Don’t wait to tackle difficult communication issues. Addressing matters early may help to diffuse the situation. Don’t be afraid to ask for support from your boss, HR, mentor, or coach.
5. You may inherit performance concerns that have not previously been addressed. It will be up to you to provide open and honest feedback and your expectations for improvement. Give yourself time to assess the individual so you can share your perceptions first-hand.
6. Pick your battles and know when to take a stand. Focus on the long-term and you will keep short-term issues in perspective.
If you feel that you’ve already made some mistakes, consider the calling your EAP as a trusted advisor. The program is strictly confidential and may be helpful in sorting out day to day challenges.
